Non-business support services, including facilities management, are best provided by professional firms with expertise and experience in the relevant field.  Facility management. In many people’s minds, this equates to operation and maintenance, but it is much more than that. Its role is to ensure the smooth running of the core business of the organisation.  Its field of operation covers office buildings, banks and financial institutions, public institutions (theatres, hospitals, etc.), hotels, sports halls, retail chains, shopping centres or industrial parks, and its main services include full technical operation, renovation and construction work, as well as maintenance. It also offers a range of other services (such as energy, cleaning, security, janitorial, gardening, waste management, repairs and security) and may also include the organisation of other property-related tasks.